A Career with Community Internet Providers

Community Internet Providers has been a leader in quality and reliable internet services since 2012, providing trusted connectivity throughout North Texas. CIP is an equal opportunity employer providing a friendly and professional working environment offering benefits to our employees. CIP provides a comprehensive benefit package for full-time team members including:

I am proud to be part of a Company that truly serves its Customers with honesty and integrity. Being in an environment where achieving Excellence is urged, perfection is desired, and treating everyone with respect really elevates me and my Team to be the best we can be at what we do. Community Internet Providers is more than just an ISP. We provide assistance and recognition to the Communities that we service, we are always here to help with whatever is needed. We want to take care of our Customers and Employees no matter what it takes... We also just happen to sell the best award winning internet out there at the same time! In my 17 years of being in the Wireless ISP industry, I have finally found a place I am truly proud of calling home. There are very exciting things happening around every corner here at Community Internet Providers. My Team and I look forward to bringing you the latest technologies, internet products, and Customer service there is to offer!
- Cason Leath- Director of Network Operations
Working at Community Internet Providers is like being part of a family. Working hard, taking care of business, providing excellent customer service, sharing, and enjoying life together. As Director of Operations & Administration I can be a part of the many departments from customers calling to get internet, equipment for installation, and hearing their positive feedback on their customer experience.
- Kathy Alexander - Director of Operations and Administration
In my 16 years of being in the internet and communication industry, I am grateful to be a part of a company that has a passion for its community. The internet industry is much more than just a form of technology, it is how people communicate with loved ones, gain an education, build a business or a career, enjoy entertainment, and explore the world. As the Director of Customer Care here at Community Internet Providers, I am proud to be a part of a company and a team that has a passion to keep people connected to others and to the world by providing unparalleled internet services and customer care.
- Sheena Cannon- Director of Customer Service

Current Positions

Customer Service Representative (CSR)

Community Internet Providers is changing the way people see customer service by building up the communities around us and becoming a servant leader in our industry. We are building a team of experts to give our customers and experience that they will want to share with others.

As a Call Center Representative, you will learn and develop the skills that it takes to serve our customers and community well. It starts with listening to our customers, asking thoughtful questions, picking up on their individual needs, and helping them build a resolution that best fits their family or business needs.


  • Answer the phone in a courteous, timely and professional manner
  • Guide customers through their purchasing experience with thoughtful questions, insightful answers, and sharing your expertise.
    Respond in a timely and accurate manner to routine customer concerns, insure that the customer is treated in a respectful and professional manner.
  • You will make recommendations that make sense for our customer in helping them get the most out of their CIP experience.
    Approach service, billing, and sales call with dedication, humility, and compassion
    Show professionalism and integrity when setting up a new customer, answering questions, or making changes to the customers billing or services.
  • Setting the customer up for success by setting clear expectations with the customer and walking them through the "CIP Difference".
  • Collectively own the customer experience and resolve issues, creating a seamless experience.
  • Comply with requirements surrounding confidential information and personal information and billing policy and procedures
  • Work alongside peers, leaders, and other departments, learning and sharing ideas, while serving customers and providing resolutions to issues.
  • Successfully identify and hand-off customers to technical support when needed.
  • Stay current on all system and products to grow our skills and maintain proficiency on company requirements and our core values.
  • Support Team initiative and help create a passionate environment.


  • High School diploma or GED
  • Computer literacy • Flexibility to work occasional nights, weekends, and holidays.
  • Ability to embrace change and adapt as we continue to grow as a company and define roles. • ability to read, follow instructions, communicate, and document clearly.
  • Learn new processes and skills, grow knowledgeable of systems, and develop proficient on our company values, organizational requirements, and competencies, needed to thrive in your role.
  • Flexibility and responsible for other duties/projects as assigned by department management, as needed.

Customer Experience Representative (CER)

  • Install tickets for billing
  • New Customer Install Follow-up Phone calls
    • Verify Packages with customer
    • Verify router (yes/no)
    • Go over billing with customer and take first payment.
      • Create customers first invoice/ email invoice out to customer
      • Set-up auto pay and paperless billing
      • Walk customer through customer portal
    • Follow up on entire process thus far for quality of customer service
  • Confirm Next Day Installs
  • Follow-up on failed installs and next steps
  • Follow-up on service calls
    • Reconcile buckets o Install and Radio pickups
  • Sonar
    • Serviceable Addresses
    • Duplicate Addresses
  • Help with invoicing on the 1st, 15th, and 25th of the month.
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